We regret that you’ve encountered a situation that necessitates a complaint regarding our services or team members. Rest assured, we are committed to addressing your concerns.
Step 1
Please email our complaint email address [email protected] This email address is directly accessible to the management team, which treats all complaints and feedback with utmost seriousness.
Step 2
We will confirm the receipt of your complaint within two working day, informing you that we have received your message.
Step 3
A manager will initiate a thorough investigation to comprehend the details of your complaint. We strive to respond with our conclusions within five business days.